INSIGHTS

Ideas to lead the next change.

Short, specific reads on automation, applied AI, data and software — written by the people who implement, not just observe.

FeaturedData7 min read

Process mining before the robot: why order matters

Automating a process nobody measured only accelerates the deviation. This article shows what changes when discovery comes first — and how prioritisation stops being an opinion and becomes a ranking.

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Ilustração isométrica de um agent de IA executando tarefas conectadas em um fluxo de trabalho corporativo

AI3 min read

New Grok agents: what changes in process automation

The new Grok agents point to AI that executes tasks in real systems, not just chats. Here is what to assess before bringing them into your process.

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Ilustração de fluxo de processo com um nó central em destaque laranja

AI3 min read

JEV AI: the model shifting what we expect from AI

JEV AI takes a different path from standard LLMs: less text generation, more process-level decision-making. Here is what changes in practice.

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Partnerships4 min read

How we evaluate a platform before recommending it

Technical criteria, total cost of operation and exit capability — in that order.

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Data5 min read

What a graph shows that a spreadsheet hides

When the process is a network, no table can reveal the critical dependency.

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Software6 min read

Modernising legacy without stopping the operation

Progressive strangling instead of a big bang: the path that keeps production running.

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AI8 min read

AI governance that does not stall the operation

How to set autonomy limits without turning every decision into an approval queue.

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Automation5 min read

Platform independence is an architecture decision

Choosing the right technology per context means separating orchestration from execution.

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CX6 min read

Controlled autonomy in service: how far the agent decides

Limits, audit trails and contextual handoff — the design that sustains trust at scale.

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