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GBPAYour Journey with AI

CASES AND RESULTS

Technology that shows up in the results.

Nine cases across three fronts — Customer Experience, Process Mining + RPA and AI — with the results each project delivered.

CX – Customer Experience

Service that resolves before escalating to a human

Three conversational AI cases in customer service: fewer first-level requests, WhatsApp as the main channel and more satisfied customers.

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CASES

  • 80%

    Reduction at first level

  • WhatsApp interactions

    A significant increase in interactions via WhatsApp as the main channel.

  • NPS optimisation

    Greater customer satisfaction through efficiency and automation.

Process Mining + RPA

The real process, measured before it is automated

Three process mining and RPA cases: annual effort quantified, the hours automation gives back and the estimated saving — before the first robot goes in.

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CASES

  • 1,611h 06m

    Annual effort saving

  • 893h 12m

    Saving with RPA automation

  • 55.44%

    Estimated saving with RPA

AI

AI agents that reason, in the brand’s own voice

Three conversational and voice AI cases: fast rollout across multiple channels, voice branding for institutional communication and scale for any demand.

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CASES

  • Agility

    Rapid rollout of conversational AI across multiple channels and modalities (voice, text and multimedia).

  • Voice branding

    Countless possibilities for the brand and for institutional communication.

  • Scale

    Be ready for any demand, with a highly adaptable and versatile operation.

RECOGNITION

More than two decades of recognised pioneering.

50+

Awards and recognitions

Accumulated record across automation, AI and platform partnerships.

2000

Founded

A Brazilian company with national capital, RPA pioneer in the country.

25+

Years of continuous operation

From the first back-office automation to controlled autonomy.

See all awards