Faster, more personalised experiences
Answers in seconds, on the channel the customer already uses, with full context.
AUTOMATION • AI • CX • SOFTWARE
From automation to autonomy.
We turn complex processes into intelligent, connected and scalable operations — combining RPA, AI applied to customer experience, consulting and tailor-made software.
+25years turning technology into business results.
THE ICEBERG EFFECT
What does your operation's invisible work cost?
Manual tasks, emails, spreadsheets and workarounds hold up processes that traditional maps never see. That lack of visibility raises the cost of error, hides bottlenecks and lowers the return on digital transformation.
Official process — what the map shows
Hidden layer — what actually holds it up
Rework + Operational risk
TCETotal Cost of Error
The bill the operation already pays — without ever showing up on the map.
THE TRANSFORMATION
From the real process to measurable results.
Six effects that show up when automation starts from the process as it is — not as it was designed.
More productivity with integrated agents and flows
Agents and robots take over repetitive execution; the team decides and supervises.
Lower operating costs
Fewer hours on non-value-adding tasks and lower cost per transaction.
Governance and security in AI adoption
Audit trails, access control and clear limits on autonomy.
Scale without growing the team proportionally
The operation absorbs demand peaks without hiring at the same rate.
Fewer bottlenecks, errors and rework
Deviation stops being invisible and starts being measured, handled and prevented.
SOLUTIONS
One journey. Four connected fronts.
01 / 04
WHAT WE DO
We turn complex processes into intelligent, connected and scalable operations.
01
RPA & Intelligent Automation
End-to-end tasks and processes with governance, scale and platform independence.
Automation, AI and low-code, integrated
Robots, AI models and low-code flows working together to run processes end to end.
Robots at scale, with governance
Monitored, auditable robot fleets, ready to grow without losing control.
AI document capture
Reading, classifying and extracting data from documents, with no manual typing.
Cloud automation
Robots running in the cloud, elastic and with no infrastructure to maintain.
Workflows and connectivity
Automated flows across everyday apps, email and approvals.
Custom automation in Python
Our own code for the cases no platform handles well.
Partners
- uipath
- blueprism
- automationanywhere
- powerautomate
- kofax
- python
02
AI for Customer Experience
Natural, resolutive conversational journeys across voice, text and digital channels.
Conversational AI for contact centers
Virtual agents that understand, resolve and hand off to humans with full context.
Omnichannel service
WhatsApp, SMS, voice and chat in one journey, without customers repeating themselves.
Realistic AI voice
Natural voices for IVRs and voice agents, in many languages.
Partners
- cognigy
- infobip
- elevenlabs
03
Consulting, Process & Data
Discover the real process and turn complex data into prioritised decisions.
Cloud infrastructure
Migrating and running cloud environments as the foundation of digital transformation.
System integration
iPaaS platforms connecting apps and data, without fragile point-to-point integrations.
Process mapping
Discovering the real process from day-to-day work, to prioritize what to automate.
Analytics and data intelligence
Data mining and applied statistics to turn data into decisions.
Partners
- soroco
- workato
- oficinadevalor
- wevy
- tigergraph
04
Software Development
Digital products from scratch, modernised legacy, connected apps and data.
Web and mobile products
Applications from scratch, with design and engineering built around the people who use them.
APIs and integrations
Services that securely connect legacy systems, data and AI.
Legacy modernization
Gradually evolving old systems without stopping the operation.
Cloud and DevOps
Pipelines, infrastructure as code and observability from the first deploy.
CASES AND RESULTS
Technology that shows up in the results.
Service that resolves before escalating to a human
Three conversational AI cases in customer service: fewer first-level requests, WhatsApp as the main channel and more satisfied customers.
- 80%
Reduction at first level
- WhatsApp interactions
A significant increase in interactions via WhatsApp as the main channel.
- NPS optimisation
Greater customer satisfaction through efficiency and automation.
The real process, measured before it is automated
Three process mining and RPA cases: annual effort quantified, the hours automation gives back and the estimated saving — before the first robot goes in.
- 1,611h 06m
Annual effort saving
- 893h 12m
Saving with RPA automation
- 55.44%
Estimated saving with RPA
AI agents that reason, in the brand’s own voice
Three conversational and voice AI cases: fast rollout across multiple channels, voice branding for institutional communication and scale for any demand.
- Agility
Rapid rollout of conversational AI across multiple channels and modalities (voice, text and multimedia).
- Voice branding
Countless possibilities for the brand and for institutional communication.
- Scale
Be ready for any demand, with a highly adaptable and versatile operation.
TRUST AND GOVERNANCE
AI with purpose, control and accountability.
Technology should strengthen human relationships. That is why we combine transparency, security, privacy, governance and controlled autonomy in every implementation.
ABOUT GBPA
Twenty-five years in the same movement: from automation to autonomy.
A Brazilian company with national capital, founded in 2000 and the country's RPA pioneer. The full journey, mission and values are on the about page.
AutomationAutonomy
- 2000
- 2005
- 2010
- 2015
- 2020
- Today
INSIGHTS
Ideas to lead the next change.
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