PARTNERS AND TECHNOLOGIES
Independence to choose the right technology.
GBPA holds no exclusivity with any platform. We work with whatever ecosystem solves the client's problem — and we say so when none of them is the answer.
01 · AUTOMATION
RPA & Intelligent Automation
Enterprise automation platforms with governance and monitoring — plus Python when the process fits none of them.
Enterprise RPA platform with orchestration and monitoring.
RPA focused on control, security and regulated environments.
Cloud automation with cognitive service integration.
Automation integrated with the Microsoft ecosystem.
Intelligent document capture and processing.
Tailor-made automation for what no platform solves without contorting the process.
02 · EXPERIENCE
AI for Customer Experience
Conversational agents, channels and synthetic voice for service that resolves before escalating.
Conversational agent platform across voice and text.
Communication channel orchestration and messaging.
High-fidelity synthetic voice for voice-based service.
03 · DISCOVERY
Consulting, Process & Data
Discovery of the real process, system integration and complex data analysis.
Discovery and mining of the process as it is actually executed.
Integration and orchestration across corporate systems.
Process consulting and value management.
Intelligence applied to the customer journey and data.
Graph database for complex relationships and dependencies.
04 · PRODUCT
Software Development
On this front technology is chosen per project. No vendor lock-in: architecture defines the stack.
Front-end applications and native or hybrid apps.
Integration layer exposing legacy with an explicit contract.
Infrastructure, continuous delivery and observability.
Delivery acceleration where custom code cannot be justified.
HOW WE CHOOSE
Criteria before recommending a platform.
Recommendations come from context, the real process and the data — never from a partnership contract. These are the filters, in this order.
- Fit with the real processThe platform must fit the process, not the other way around.
- Total cost of operationLicensing is the visible part; support, infrastructure and team are the rest.
- Governance and auditabilityTrails, access control and autonomy limits as a requirement, not an extra.
- Exit capabilityWhat happens if the operation needs to switch platforms in three years.
Need an independent read on your stack?
The assessment evaluates what you already have before suggesting anything new.
