CX – Customer Experience
Service that resolves before escalating to a human
Three conversational AI cases in customer service: fewer first-level requests, WhatsApp as the main channel and more satisfied customers.
- Front
- AI & Customer Experience
- Cases
- 3
CASES
The cases on this front.
80%
Reduction at first level
A drop in first-level requests in just 10 months of operation.
Resilience at peaks
Critical events such as water shortages don’t create long queues at the first level: operational robustness.
WhatsApp interactions
A significant increase in interactions via WhatsApp as the main channel.
Operational efficiency
Greater efficiency in resource management, with multiple features developed simultaneously.
NPS optimisation
Greater customer satisfaction through efficiency and automation.
Customer experience
A smoother, more agile and efficient journey for the end customer, raising satisfaction and the perception of quality.
